FREQUENTLY ASKED QUESTIONS

  How do I make a reservation?
  What different types of room are available?
  How do I pay for my reservation?
  Why do Internet rates only apply at certain times of the year?
  What are the Room Rates?
  What are the check in and check out times?
  Do you charge for cancellations?
  How do I cancel my reservation?
  How many additional beds can you have in one room?
  Can my children stay in the room for free?
  Are babysitting services available?
  When is a good time to visit Singapore?
  What is the currency in Singapore?
  How do I get from the airport to the hotel?
  Do you have special facilities for handicapped travellers?
  Are medical services available at the hotel?
  What are the golf facilities like in Singapore?
  What voltage do you use in Singapore?
  Do you have satellite television and in-house movies available?
  What is the VAT refund system in Singapore?
  Do you have any special packages for honeymoons and anniversaries?
  Where do I send questions and comments about this site?
  Is it possible to purchase orchids and take them on my flight?

How do I make a reservation?
Simply go to the Reservations page and click on On-line Reservations. You will be guided through the reservation process. Please begin by clicking here.
TOP

What different types of room are available?
There are a range of room options available at our hotel to suit every body. For details on the room types available and the features that they offer, please go directly to the Rooms and Suites page. Please begin by clicking here.
TOP

How do I pay for my reservation?
When you make a reservation via the Internet, you will be advised of the payment conditions that apply. A credit card is required for all reservations made via Trust Voyager and iHotelier. For your protection, the reservation process is handled on a secured server that encrypts your credit card information. We accept these major credit cards; Visa, Amex Card, Diners, Master Card and JCB.
TOP

Why do Internet rates only apply at certain times of the year?
You can book The Sentosa year-round via the Internet, often at promotional rates. During periods of high demand such as Christmas and New Year, such promotional rates may not be valid.
TOP

What are the Room Rates?
You can go directly to our Room Rates page. You will see a price list of all rooms and suites at The Sentosa . You will also see what taxes and/or additional charges apply. Please begin by clicking here.
TOP

What are the check in and check out times?
The check in time is 02:00pm (afternoon) and the check out time is 12:00pm (mid-day). We will of course do our best to have a room available for you whenever you arrive. However, this can never be guaranteed and is dependent on the occupancy level the night before. If you are planning to arrive early then you may wish to book your room from the night before. If you are departing late, special rates are available for late check out.
TOP

Do you charge for cancellations?
The cancellation policy varies according to the time of year. In the high season, we apply a stricter policy than during the low season. The general cancellation policy is that failure to cancel your reservation 72 hours before your scheduled arrival date will result in an automatic charge equivalent to one night’s stay at The Sentosa. However, full details will be advised to you at the time of reservation.
TOP

How do I cancel my reservation?
If you have previously made an on-line reservation you may view or cancel your reservation using the view or cancel reservation form. You will need to go to the reservation page and then go to the On-line Reservations. Then follow the instructions. Click here to begin.
If you experience any problems, please e-mail us on rsvn@thesentosa.com. Failure to cancel your reservation 24 hours before your scheduled arrival date will result in an automatic charge equivalent to one night’s stay at The Sentosa .
TOP

How many additional beds can you have in one room?
Most rooms can accommodate only one additional bed.
TOP

Can my children stay in the room for free?
One child, 12 years or under, who is sharing the bed with the parents, is eligible to stay in your room free of charge. Request for additional bed will be chargeable. Please mention this request at the time of reservation.
TOP

Are babysitting services available?
Yes, babysitting services are available at the hotel upon request. Please ask for details and the price.
TOP

When is a good time to visit Singapore?
Singapore is a year-round destination with little change of temperature. However, as Singapore is a tropical country, at certain times of the year there is a heavier rainfall than at others.
TOP

What is the currency in Singapore?
The currency in Singapore is Singapore Dollars. There are currency exchange facilities at The Sentosa. The value of the Singapore Dollar against any currency can be viewed using our Currency Exchange at the hotel. It is recommended that you check the applicable rate of exchange at the time of reservation.
TOP

How do I get from the airport to the hotel?
When you reserve your hotel room, you can also arrange for a hotel limousine to collect you. After a long flight, it is wonderful not to have to worry about finding a taxi. Please click here for Limousine Rates.
Alternatively, you can take one of the metered taxis that are available. Taxi fare is approximately S$25 from the airport.
TOP

Do you have special facilities for handicapped travellers?
The Hotel has rooms that are specially designed for disabled travellers. Please contact the hotel with questions that relate to your specific needs.
TOP

Are medical services available at the hotel?
The hotel has a doctor on 24-hour call. First aid kits are available in the hotel.
TOP

What are the golf facilities like in Singapore?
Singapore is world-renowned for the quality of its golf courses. The Sentosa Resort and Spa is located adjacent to the Sentosa Golf Club, with two of Asia’s finest courses and can provide you with the best course at the best prices. Please click here for more information. The hotel concierge can assist to arrange transportation and tee-off times. Please ask for more details when you book.
TOP

What voltage do you use in Singapore?
The voltage in Singapore is 220/240 volts, 50 cycles AC. If you are coming form America then you will need to use a transformer to operate certain electrical appliances.
TOP

Do you have satellite television and in-house movies available?
The hotel offers a range of local and international news and entertainment channels, such as CNN, BBC, ESPN, HBO and a selection of in house movies.
TOP

What is the VAT refund system in Singapore?
The current level of VAT in Singapore is 7% Goods & Services Tax (GST). The government has recently introduced a VAT refund system for tourists. Full details can be obtained from participating shops.
TOP


Do you have any special packages for honeymoons and anniversaries?
Yes, a package is available for weddings and anniversaries. Please click here for further details.
TOP

Where do I send questions and comments about this site?
It is always beneficial to receive customer feedback and comments about ways to improve and changes aspects of this site. You can send an e-mail to info@thesentosa.com or write to us at The Sentosa Singapore, 2 Bukit Manis Road, Sentosa, Singapore 099891. Tel: (65) 6275-0331. Fax: (65) 6275-0228.
TOP

Is it possible to purchase orchids and take them on my flight?
Cut orchids can be taken into most countries. Orchids, packed in special carrying boxes for the flight, are the best way to transport these delicate flowers. Please ask the hotel for best places to buy Orchids.
TOP